Returns Policy
Elderly Care Products (ECP Limited)
Last updated: 29/05/2026
At ElderlyCareProducts.ie, we aim to make returns simple and hassle-free. This Returns Policy explains how you can return items purchased from our website. Full details, including your EU statutory rights, are also set out in our Refund Policy.
1) Return Period
You may request a return within 30 days of receiving your order. If your order is delivered within the EU, you also have a statutory 14-day right of withdrawal for any reason.
2) Eligibility for Returns
To qualify for a return, items must:
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Be unused and in original condition
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Be in original packaging
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Include all accessories, manuals, and tags
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Be accompanied by proof of purchase (order number or receipt)
We reserve the right to decline returns that do not meet these conditions.
3) Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
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Opened or used personal hygiene products
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Medical or care items with broken hygiene seals
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Custom-made or personalised products
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Perishable goods
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Gift cards
If you are unsure whether your item is eligible, please contact us before requesting a return.
4) How to Request a Return
To initiate a return, please contact us at:
📧 Email: info@elderlycareproducts.ie
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for return
If your return is approved, we will provide the return address, packaging instructions, and — where applicable — a prepaid return solution. Please see our Refund Policy for full return shipping details.
⚠️ Items sent back without prior approval may not be accepted.
5) Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible — ideally within 48 hours — with photos and order details. We will arrange a suitable resolution in line with your rights under Irish and EU consumer law (repair, replacement, or refund).
6) Return Shipping
Return shipping is handled in accordance with our Refund Policy. Where a prepaid return is provided, instructions will be included with your approval email. We recommend using a tracked service for any return, as we cannot be responsible for items lost in transit.
7) Important Notes
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Returns must be sent only after approval from our team
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Ensure items are securely packaged to avoid damage during return transit
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This policy applies only to purchases made through our website
8) Contact Information
Elderly Care Products (ECP Limited)
📧 Email: info@elderlycareproducts.ie
📞 Phone: +353 87 387 1456
Hours: Monday–Friday, 9:00am–6:00pm