FAQs

About ElderlyCareProducts.ie

Who are you?
Elderly Care Products (ECP Limited) is an Irish owned & operated retailer specialising in mobility, continence, bathroom, and home safety products for older adults. Our mission is to support independent, safe, and dignified living through practical, reliable products backed by knowledgeable support.

Where are you based and how do I contact you?
Elderly Care Products (ECP Limited)
Rooskagh East, Carrigkerry, Athea, Co. Limerick, V94 A4E7, Ireland
Email: info@elderlycareproducts.ie
Phone: +353 87 387 1456
Customer service hours: Monday–Friday, 9:00am–6:00pm

Ordering & Payment

How do I place an order?
Browse our categories, add items to your cart, and complete checkout. Your shipping cost (if any) will be shown before you confirm your order.

What payment methods do you accept?
We use secure global payment systems. All available options will be shown during checkout.

Shipping & Delivery (Ireland)

Do you ship nationwide?
Yes — we currently ship to the Republic of Ireland only.

How much is delivery?

• Standard Delivery (Ireland): €9.95

• Orders over €99: Free shipping

How long does delivery take?
Standard Delivery typically takes 3–7 business days in total, including order processing and transit time. Orders are generally processed within 2–3 business days before dispatch.

Will all items arrive together?
Not always. Items may ship from different locations depending on the product, so delivery times can vary slightly. You'll receive a shipping confirmation email once your order is shipped.

Do orders include tracking?
Yes — tracking is provided for all orders. A tracking link will be emailed to you once your order has been dispatched. If you have not received tracking information within 3–7 business days of ordering, please contact us at info@elderlycareproducts.ie.

What if my parcel is delayed or missing?
Contact us at info@elderlycareproducts.ie as soon as possible (include your order number) so we can liaise with our fulfilment partners and resolve it quickly.

What happens if my order is returned to sender?
We'll contact you to arrange reshipment; additional delivery charges may apply if the issue was due to an incorrect address or failed delivery attempts.

Returns, Refunds & Exchanges

What is your returns policy?
We offer a 30-day return policy from the date you receive your item. Within the EU, you also have a 14-day cooling-off/right-of-withdrawal period under EU consumer law, within our 30-day window.

What condition must items be in to return them?
Items must be unused, undamaged, in original packaging, with all accessories/manuals/tags included, and accompanied by proof of purchase.

How do I start a return?
Email info@elderlycareproducts.ie with your name, order number, the item(s) you wish to return, and the reason. If approved, we'll provide the correct return address and packaging instructions.

Who pays return shipping?
We offer free returns for eligible products returned within our 30-day return window. Once your return request is approved, we will provide return instructions and a prepaid return solution where applicable. If an item is faulty, damaged, or incorrect, we will always cover return shipping costs. For full conditions, see our Refund Policy.

What if my item is damaged or faulty?
Please inspect your order on delivery. If it appears damaged, defective, or incorrect, contact us as soon as possible — ideally within 48 hours — with photos and your order number so we can resolve it promptly. Under Irish and EU consumer law, you are entitled to a repair, replacement, or refund for faulty goods.

Are there items you can't accept back?
For hygiene/safety reasons, we cannot accept returns of opened personal hygiene products or medical/health items with hygiene seals. We also cannot accept perishable goods, personalised/custom-made items, or gift cards. If you're unsure, contact us first.

Do you offer exchanges?
Yes — exchanges are handled as a return plus a new order once the return is accepted.

How long do refunds take?
Once your return is received and approved, refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received it, contact us.