Payment Policy

Elderly Care Products (ECP Limited)

1. General Information

Elderly Care Products (ECP Limited) (“we”, “our”, “us”) operates this website and provides products for purchase online. By placing an order, you agree to the terms outlined in this Payment Policy.

2. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, Mastercard, etc.)

  • Digital Wallets (Apple Pay, Google Pay, PayPal)

  • Bank Transfers (where applicable)

3. Currency

All transactions are processed in Euro (€) unless otherwise stated.

4. Payment Security

  • All payments are processed through secure, encrypted payment gateways.

  • We comply with EU payment regulations including PSD2 and Strong Customer Authentication (SCA) for secure transactions.

  • Additional verification (OTP or 2-factor authentication) may be required for certain payments.

5. Order Confirmation

  • Payment must be successfully completed before your order is confirmed.

  • Once payment is received, you will receive an order confirmation email.

  • We reserve the right to cancel or refuse any order in case of payment issues or suspected fraud.

6. Pricing & VAT

  • All prices listed on our website include VAT (Value Added Tax) where applicable.

  • VAT is charged in accordance with Irish tax regulations.

  • Prices may change without prior notice.

7. Failed or Declined Payments

If your payment is declined:

  • Please check your payment details or contact your bank.

  • You may try an alternative payment method.

  • Orders will not be processed until payment is successfully completed.

8. Fraud Prevention

To protect our customers:

  • We may perform security checks on transactions.

  • Additional identification may be requested for high-value or suspicious orders.

  • Orders flagged for potential fraud may be delayed or cancelled.

9. Refunds & Chargebacks

  • Refunds will be processed according to our Return & Refund Policy.

  • Refunds will be issued to the original payment method.

  • Customers may request chargebacks through their bank, subject to card provider policies.

10. Payment Errors

In the event of a pricing or payment error:

  • We reserve the right to cancel the order and issue a full refund.

  • Customers will be notified promptly.

11. Product Information Disclaimer

We make every reasonable effort to display product descriptions, features, and images accurately. However, colours, packaging, or appearance may vary due to device settings or supplier updates.

We reserve the right to:

  • Update product descriptions

  • Discontinue products

  • Limit quantities

12. Contact Information

For any payment-related queries, please contact us:

Elderly Care Products (ECP Limited)

Address: Rooskagh East, Carrigkerry, Athea, Co. Limerick, V94 A4E7, Ireland

Phone: +353 87 387 1456

Email: info@elderlycareproducts.ie

Registration Number: 807053

VAT Number: 4699510OH

Newsletter

A short sentence describing what someone will receive by subscribing